Grand Winning Chips – Responsible Social Play Policy
Version 1.1
Last updated on February 28, 2025
In this Responsible Social Play Policy, capitalized terms have the same meanings as in our Terms and Conditions.
Grand Winning Chips is committed to protecting our players and promoting responsible social gameplay as part of our customer care and social responsibility initiatives. We recognize that our games are meant to be fun and, like other forms of entertainment, should be enjoyed responsibly.
General
This Responsible Social Play Policy outlines the tools and resources available to our players to ensure responsible gameplay.
- You can apply the Responsible Social Play Control Tools (outlined below) via your Customer Account or by contacting Customer Support using the contact form.
- We may update our policies at any time, with changes taking effect immediately.
- This Responsible Social Play Policy is part of our Terms of Use and is fully integrated into them.
Responsible Social Play Control Tools
- Access Control Tools
- Limit Control Tools
- Account History
Responsible Social Play Access Control Tools
If you believe your gameplay may have become problematic or is at risk of becoming so, you can use our access control tools via your customer account or by contacting customer support.
- Taking a Break: Temporarily suspend your gameplay for a set period.
- Self-Exclusion: Restrict access to your account for a designated period or indefinitely.
- Permanent Closure: Close your customer account permanently.
Responsible Social Play Limit Control Tools
If you wish to manage your gameplay time, you can set limits via your customer account or by contacting customer support.
- Playtime Limits: Set daily, weekly, or monthly gameplay duration limits.
Self-Evaluation and Assessment
If you suspect that your social gameplay—or that of someone you know—may be problematic, we encourage you to take an assessment test, such as the one available at:
Game Quitters – Video Game Addiction Test
Support Resources
If gaming has negatively affected your mental or emotional health, consider reaching out to these organizations. We are not affiliated with them but recommend their resources:
- Gaming Addicts Anonymous (GAA): A support group for those recovering from excessive gameplay.
Visit GAA - Financial Counseling Association of America (FCAA): Offers professional financial counseling and debt management services.
Visit FCAA - National Foundation for Credit Counseling (NFCC): Provides financial counseling to help manage debt.
Visit NFCC
Educational Resources
Principles of Gameplay
- Randomness: Winners are determined at random.
- Past results do not predict future outcomes: Each game round is independent.
Common Misconceptions
- “I’m due for a win”: All outcomes are random; past losses do not increase your chances of winning.
- Lucky charms or rituals affect results: These have no impact on game outcomes.
- Longer play increases chances of winning: Each game round has the same probability of winning, regardless of playtime.
Tips for Safe Gameplay
- Avoid playing when angry, sad, or emotional.
- Take frequent breaks.
- Do not play under the influence of drugs or alcohol.
- Gaming is just one form of entertainment; explore other activities as well.
- Set a specific playtime schedule.
- Understand how the games work and that outcomes are random.
- Do not let gaming impact your job, relationships, health, or responsibilities.
Protecting Players
We do not recommend playing if you:
- Have a history of addiction or are undergoing treatment for such conditions.
- Are under the influence of substances that impair judgment.
- Are experiencing financial problems or significant life stressors.
- Do not understand the rules and mechanics of the games.
- Have any suspected or diagnosed mental health issues or cognitive impairments.
Protection of Minors
We have age verification systems in place to prevent underage gameplay. If you share your devices with minors, we recommend using parental controls and internet monitoring software to restrict access to our platform.
For more resources on responsible gaming, visit: